Changing your mind
Returns
What you can send back, how long you have, and what happens to your money.
In plain English.
Your rights when you buy online are set by law, not by us, and where that is the case this page says so and names the Act it comes from. Anything that is B Boutique's own decision is marked as such.
[Not finished — the marked sections below are decisions only the shop can make, and are blank on purpose. This page must not go live until they are filled in.]
You have 14 days to change your mind
Because you bought online rather than in the shop, you can cancel the order for any reason at all — you do not have to have a reason, and nothing needs to be wrong with it. The 14 days run from the day you receive the order, not the day you place it.
Tell us within those 14 days that you are cancelling. A phone call is enough. You then have a further 14 days from telling us to get the pieces back to us.
You are allowed to handle something the way you would in a shop — try a coat on, see how it hangs. If it comes back worn beyond that, we may reduce your refund to reflect the loss in value.
Your legal rightConsumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — the 14-day cancellation right for distance contracts, the further 14 days to return the goods, and the trader's right to deduct for handling beyond what is necessary.
When you get your money back
Within 14 days of the pieces reaching us, or of you showing us they have been sent, whichever is sooner. It goes back to the card you paid with.
The refund includes what you paid us for standard delivery on the way out. If you chose a faster or more expensive delivery than our standard one, we refund the standard cost rather than the upgrade.
Your legal rightConsumer Contracts Regulations 2013 — the 14-day refund period, and the trader's obligation to refund standard outbound delivery but not an upgraded service.
If something is faulty
That is a separate right and a stronger one. Goods have to be of satisfactory quality, fit for purpose and as described. If a piece is not, you have 30 days from receiving it to reject it and get a full refund.
After 30 days you are still covered — we get one opportunity to repair or replace it, and if that fails you can still claim money back. A fault is never a change of mind, and none of the conditions on this page apply to it.
Your legal rightConsumer Rights Act 2015 — satisfactory quality, the 30-day short-term right to reject, and the subsequent right to repair, replacement or a price reduction.
Who pays to send it back
Client input required
The law lets you make the customer pay return postage on a change of mind — but ONLY if you tell them before they order, which is what this page is for. If you would rather cover it, say so. Either answer is fine; not answering is what causes the argument. (A faulty item is always at your cost, whatever you decide here.)
Where to send it
18 Sea View Street, Cleethorpes, DN35 8EZ.
Ring 07305 534342 before you post anything, so we know to expect it.
Anything that cannot come back
Client input required
Pierced earrings and anything sealed for hygiene are the usual ones a boutique excludes, and the law does allow certain exclusions — but only where they genuinely apply. Do you want any, and exactly which? We will not write one you have not asked for.
Exchanges
Client input required
Do you offer them at all? Given most pieces are one of one, 'no, but here is a refund' may be the honest answer and it is a perfectly good one.
Bought in the shop rather than online
Client input required
Everything above is online-only — a customer who buys over the counter has no automatic right to change their mind, so whatever you offer in the shop is your own goodwill policy. What is it? Worth stating, because people assume the online rules apply and they do not.
Anything here you are not sure about, ring the shop on 07305 534342. It is one room and one telephone; you will speak to somebody who can actually answer.
Visit B Boutique
18 Sea View StreetCleethorpesDN35 8EZ
Get directionsCall the shop07305 534342
Opening hours
- Monday
- Closed
- Tuesday
- 10am — 4pm
- Wednesday
- 10am — 4pm
- Thursday
- 10am — 4pm
- Friday
- 10am — 4pm
- Saturday
- 10am — 4pm
- Sunday
- 10am — 4pm
18 Sea View Street
Cleethorpes · DN35 8EZ